|
Government
Contracts
Human Dimensions is a pre-approved vendor under the
General Services Administration’s (GSA) Federal Supply Schedule (FSS)
for Mission Oriented Business Integration Services (MOBIS)
contracting vehicle. This is a pre-qualified contracting vehicle
that is readily and easily accessed by any Federal agency to
purchase services and products that support mission oriented and
business related activities.
Federal Supply Group:
87, Class: 874
Contract Number: GS-23F-8109H
Contract Period: 2-11-1998 through 9-30-2007
Business Size:
Small, Woman Owned Business
Telephone:
(480) 539-7329
FAX Number:
(480) 507-7923
Web Site:
www.humandimensions.org
E-mail:
amiller683@aol.com
Address:
2267 E Indigo Bay Drive
Gilbert, Arizona 85234
Contract Administration: Athena
Miller
< Back to
Top >
HD is authorized
to provide services under the following special item numbers (SIN):
874-1: Mission Oriented Business Functions.
The magnitude of change and transformation called for
by the government-wide effort to reinvent itself requires that an
agency's leadership must be equipped with the skills and resources
to lead and manage the transformation. To support government
agencies in these efforts, HDI provides
support in the areas of:
-
Change management
-
Strategic and business planning
-
Organization development
-
Organizational assessment and design
-
Leadership assessment and development
-
Process improvement and productivity
-
Customized Training
< Back to
Top >
874-2: Facilitation Services.
Facilitation and related decision support services
are an integral part of implementing management, organizational and
business improvement interventions. Agency staff must engage in
collaborative efforts, working groups or integrated product teams
and self-directed teams. Individuals participating on such teams
will come to the group with their own agendas, their history with
one another, different behavioral and communication styles, diverse
work styles, varying levels of emotional intelligence, varied
approaches to thinking and solving problems and the like. Often
such diverse teams and/or groups require a neutral third party or
facilitator to assist them in achieving their goals. Our facilitation services include but are not
limited to:
-
Convening
and leading large and small group discussions and briefings
-
Selecting and using appropriate problem solving
and planning techniques
-
Resolving disputes, disagreements and divergent
view
-
Recording discussion content and focusing on
decision making
-
Debriefing team progress and results
-
Overall planning.
<
Back to Top >
874-3: Training Services.
The training HD provides under this procurement is
designed to enhance the knowledge, skills and abilities of agency
personnel to begin or continue management, organizational, or
business improvement efforts. All training provided is aligned with
and driven by the agency's need to enhance its organizational
performance. HD offers off-the shelf- training or customized
off-the shelf training and related materials, including handbooks,
transparencies, slides and other materials.
Self Mastery: The Intrapersonal Dimension of Leadership Program.
This highly intensive, three-day training program is aimed at
equipping participants with the skills of personal mastery.
Effective leaders are masters of themselves; that is, they are
consciously aware of the impact their values, attitudes, perceptions
and behaviors have on others. There is considerable evidence that
self-awareness and self-acceptance are strongly related to personal
adjustment, interpersonal effectiveness, and life success. The
knowledge leaders poses about themselves is central to improving not
only their leadership and people skills but also their sense of well
being in uncertain and changing times. Through a 360 degree
leadership assessment, one-on-one coaching, and direct feedback in a
small group setting, participants are challenged to: examine their
personal patterns of perception, communication and behavior;
identify and address the personal blocks that inhibit their
leadership effectiveness; and learn and implement strategies to
improve their leadership effectiveness.
Executive Team Development.
As organizational tasks become more complex and technical due to
changes in the organization’s environment, the need to work
collaboratively and efficiently to solve problems is critical.
Further the development of quality solutions requires tapping the
creativity of many individuals not one. This three-day program
optimizes an organization’s executive group’s performance by
developing the personal traits and team dynamics that underlie and
support more creative problem solving and effective decision-making
throughout the organization. This is a dynamic interactive process
focused on developing the key attitudes and behaviors necessary to
sustain a high performance focus throughout the organization. This
program usually includes executive coaching and other follow-up
support.
Individual and Team Empowerment.
This three-day, experiential-based course is, aimed at enhancing the
effectiveness of mid-level managers, supervisors and their staffs to
work in a team-based environment. Participants are introduced to
the characteristics of high performance teams; identify individual
and team barriers to becoming a high performance team; and learn how
to take personal responsibility and accountability for their
individual and the team’s success.
Confrontation Skills for Performance Accountability.
The ability to confront attitudinal problems is an art. It requires
highly refined communication skills and intuition. This three-day,
experiential program is designed to equip executives with the skills
to confront the attitudinal issues underlying many conflict
situations to achieve accountability for performance in the
workplace. Participants are videotaped handling real-time
situations and coached on the skills necessary to confront them with
confidence.
Collaborative Conflict Management Training.
Conflict is an every day part of organizational life. Conflict can
have a devastating effect on productivity, morale, teamwork and
ultimately in the achievement of the organizations goal as well as
its bottom line. Effective conflict management skills are critical
to opening lines of communication, promoting collaboration, and
ensuring accountability for performance. This three-day course is
designed to improve the collaborative conflict resolution skills of
participants at all levels of an organization. The course is also
designed as a team building and problem-solving workshop for intact
groups as well as interdependent groups or organizations where
conflict is an impediment to working together effectively.
Customer Service Training.
Quality improvement in any organization requires three critical
elements: focus on the customer, attention to the way work gets
done, long-term commitment—top-to-bottom organizational support.
This class focuses on the inter-personal skills of effective
customer service. Participants in this class will: learn to define
their internal and external customers and their respective
requirements for customer service; identify the challenges of
customer service in government; understand and demonstrate the
feelings and behaviors associated with good customers service; learn
skills for handling difficult customers; learn and apply problem
solving techniques to handling customer demands/complaints during
skill development sessions, and learn strategies for preventing and
dealing with burn out.
Focusing on Customers Training.
Customer focus is central to understanding quality management and to
the transformation of government. The goal of this course is to
provide participants with the knowledge and skills necessary to
create a customer-driven work environment. Participants will learn
why customer requirements are the drivers of the agency’s work;
understand the challenges of quality service in government; identify
and address barriers to fostering a customer driven organization;
learn how to identify key customers and how to assess their
expectations; learn how to integrate customer expectations into key
organizational processes; learn how to manage relationships with
internal and external customers, as well as suppliers; and
understand the phases of implementing a customer focus effort within
their agency.
Understanding the Quality Improvement Process and Tools.
The purpose of this course is to provide participants
(typically process improvement teams) with an understanding of the
quality improvement process in the total context of the organization
and to introduce them to the tools used in the application of the
process. Participants will: gain a systems view and understanding
of the systems approach to quality improvement; identify and apply,
with a customer focus, the practices of the quality improvement
process; learn a variety of problem solving techniques, and learn
how to select appropriate methods and tools in quality initiatives.
Advanced Facilitation Skills Training.
Achieving improvement goals requires collaboration,
cooperation and teamwork. Since teamwork does not just happen,
teams often require the assistance of a facilitator. The difference
between a good facilitator and a powerful one is having the highly
refined intuition and interpersonal skills to surface and address
the attitudinal issues underlying many conflict situations between
and among group members that prevent the group from achieving its
improvement goals. In this intensive, experiential-based training
program, facilitators examine and address their personal barriers to
effectively handling such situations with confidence and learn and
apply strategies for facilitating difficult conflict situations
within a group, using real-time situations.
< Back to
Top >
|
Gilbert, Arizona 85234